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I have also received a confirmation from the casino representative that your account is now verified, and your withdrawal request should be reviewed soon. Dear MrPunter Casino, I’d like to include you in this conversation to help resolve the player’s complaint. Specifically, I’d like to know why the player’s most recent document was rejected. Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. The casino collaborates with international organizations such as GamCare and Gambling Therapy, offering assistance to players struggling with gambling control issues. This highlights the casino’s commitment to responsible gaming principles and care for its customers’ well-being.
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