سياسة الاسترداد

To keep things safe, hygienic, and fair for everyone, Clover does not accept returns or exchanges unless the product:

• Arrives damaged.
• Is defective.
• Is incorrect or different from what you ordered.

Sale, discounted, promotional, and clearance items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

We’re here to help. Please contact us within 48 hours of delivery and provide:

• Your order number.
• Clear photos of the product.
• Clear photos of the packaging, if damaged.
• A brief description of the issue.

Our customer care team will review your request and guide you through the next steps. Please do not send any product back before receiving confirmation from our team.

To be eligible for an approved return or exchange:

• The product must be unused and unopened.
• The product must be in its original packaging.
• The product must be returned in the condition in which it was received.
• Products that have been opened or used cannot be returned or exchanged due to hygiene and safety considerations, unless the product is confirmed to have a manufacturing defect.

Once an approved return has been received and inspected, we will confirm whether the refund is eligible. Approved refunds will be processed to the original payment method within 7–10 business days.

The time it takes for the refund to appear in your account may vary depending on your bank or payment provider. Shipping and delivery fees are non-refundable.

If you receive an incorrect, damaged, or defective product, we may offer a replacement where the same product is available. If the product is unavailable, we will discuss the available refund or alternative solution with you.

For hygiene and safety reasons, please do not return skincare, soap, body care, hair care, or other personal-care products without contacting us first. We want to make sure every concern is handled fairly and efficiently.